Free shipping within Europe · Worldwide delivery · Free 30-day returns
Delivery
Shipping Zones
Free shipping across Europe. Outside Europe a small fee is shown at checkout before you pay.
Netherlands
FREE
1–2 business days
PostNL
Europe
FREE
3–7 business days
Bpost · DHL · Colissimo · GLS · DPD
Rest of the world
Small fee at checkout
7–14 business days
FedEx
Transit times
Delivery times & carriers
Counted from the day your order ships. These are estimates and are not guaranteed.
PostNL · 1–2 business days
Bpost · 3–4 business days
DHL · 4–7 business days
Colissimo · 4–7 business days
GLS · 4–7 business days
DPD · 4–7 business days
DPD · 4–7 business days
FedEx · 7–14 business days
Ordering
Before your parcel leaves us
Order processing
Orders are processed within 1–2 business days (Mon–Fri, excluding public holidays). You'll receive a confirmation email with tracking as soon as your order ships.
Shipping costs
Free shipping within Europe. A small shipping fee applies to orders outside Europe and is shown at checkout before you pay.
Taxes & customs
Within the EU, VAT is included in the price and there are no extra charges. For orders outside the EU (including the United Kingdom), import duties, VAT and customs fees are set by the destination country and are paid by the recipient.
Changing or cancelling
Email support@skingenetix.com within 2 hours of ordering. We process orders quickly and, because of time-zone differences, we can't always catch it in time — but we'll do our best. Once an order has shipped it can no longer be changed or cancelled.
Returns
Returns & Refunds
We want you to love your skincare. If something isn't right, here's how returns work.
30-day returns
You can return unopened, unused products in their original packaging within 30 days of delivery.
Free returns
Returns are free. To start a return, email support@skingenetix.com and we'll send you a prepaid return label.
Refunds
Once we receive your return we inspect it and refund your original payment method within 14 days.
What can't be returned
For hygiene and safety reasons, opened or used skincare cannot be returned unless it arrived faulty or damaged.
Damaged, faulty or missing orders
If your order arrives damaged or faulty, or if tracking shows it as delivered but you haven't received it, email support@skingenetix.com within 7 days of the delivery date with your order number, and a photo if it's damaged. We'll resolve it quickly with the carrier — a replacement or a refund, whichever is appropriate.
Please double-check your shipping address at checkout. If a parcel comes back to us as undeliverable we'll contact you to arrange re-shipment, and re-shipping costs may apply.
Questions
Shipping & Returns FAQ
Delivery estimates once your order ships: Netherlands 1–2 business days, Belgium 3–4, the rest of Europe 4–7, and the rest of the world 7–14 business days.
We ship with PostNL (Netherlands), Bpost (Belgium), DHL (Germany), Colissimo (France), GLS (Scandinavia), DPD (United Kingdom, Southern & Eastern Europe) and FedEx (rest of the world).
Shipping is free within Europe. A small shipping fee applies to orders outside Europe and is shown at checkout.
Within the EU, VAT is included and there are no extra charges. For orders outside the EU (including the UK), any import duties, VAT and customs fees are set by the destination country and paid by the recipient.
You can change or cancel within 2 hours of ordering by emailing support@skingenetix.com. We process orders quickly and, with time-zone differences, can't always catch it in time - but we'll do our best. Once shipped, an order can't be changed.
You can return unopened, unused products in their original packaging within 30 days of delivery. Returns are free - email support@skingenetix.com to request a return label.
No, returns are free. We'll send you a prepaid return label once you request one at support@skingenetix.com.
Once we receive your return, we inspect it and refund your original payment method within 14 days.
For hygiene and safety reasons, opened or used skincare can't be returned unless it arrived faulty or damaged.
Email support@skingenetix.com within 7 days of delivery with your order number (and a photo if damaged). We'll resolve it with the carrier - a replacement or refund where appropriate.
Still have questions?
Our team is happy to help with anything about your order, delivery or return.