Shipping policy

Order processing All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. You'll receive a confirmation email with tracking as soon as your order ships.

Delivery times Estimated delivery once your order has shipped:

  • Netherlands: 1–2 business days (PostNL)
  • Belgium: 3–4 business days (Bpost)
  • Rest of Europe: 4–7 business days (FedEx, GLS, Colissimo, DHL)
  • Rest of the world: 7–14 business days (FedEx)

Delivery times are estimates and are not guaranteed. Delays can occur during busy periods or due to circumstances beyond our control (e.g. carrier delays, customs, weather).

Shipping costs

  • Free shipping within Europe.
  • A small shipping fee applies to orders for the rest of the world, calculated and shown at checkout before you pay.

Taxes, duties & customs For orders delivered within the European Union, VAT is included in the prices shown at checkout and there are no additional import charges.

For orders delivered outside the EU (including the rest of the world), import duties, VAT and customs fees are not included in the product or shipping price. These charges are set by the destination country and are the responsibility of the recipient. Please check your local customs rules before ordering, as we cannot predict or reimburse these costs.

Tracking Once your parcel is on its way, you'll receive a tracking link by email so you can follow your delivery every step of the way.

Incorrect or incomplete addresses Please make sure your shipping address is complete and correct. We're not responsible for orders delayed or returned due to an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we'll contact you to arrange re-shipment (additional shipping costs may apply).

Lost or damaged parcels If your order arrives damaged, or if tracking shows it as delivered but you haven't received it, please contact us at support@skingenetix.com within 7 days of the delivery date. We'll work with you and the carrier to resolve it as quickly as possible.

Questions? For any questions about your shipment, email us at support@skingenetix.com and we'll be happy to help.

Skingenetix B.V.